Contact us on +44/0 1625 575 500 or adelphicommunications@adelphigroup.com

Senior Client Services Manager

Senior Client Services Manager
December 11, 2020 Adelphi Communications

Senior Client Services Manager

Note: to apply for this position please complete and submit the online form at the foot of this post, remembering to upload your CV and covering letter when prompted.

The Position

Senior Client Services Manager

The Opportunity

We are seeking an enthusiastic, med comms agency-skilled, Senior Client Services Manager with the ability to lead the delivery management of varied programs of work, support ongoing business development, and provide strong mentoring/training. This is a full-time position based at our Global head office in Cheshire, where you would play a key role in an integrated client account team, developing innovative solutions to address client challenges.

Adelphi Communications is a leading global agency providing comprehensive and innovative medical communication solutions to the healthcare industry. Our ethos − TOGETHER WE CAN − speaks to the importance we place on the relationships we build with our valued clients, with other key experts in science and medicine, and within our own staff teams.

Our business efforts focus on five principal disciplines:through which we channel our passion for simply and effectively commanding and communicating highly complex concepts across an impressive range of therapeutic areas. This gives us a compelling approach to developing creative and inspiring solutions to the complex strategic challenges facing our clients.

With a vibrant and sociable team environment, intensive on-the-job coaching and a program of targeted training, supplemented by an excellent benefits package, Adelphi Communications provides the right setting for professionals who want to make a difference.

Key Accountabilities:

  • Lead the project and financial management of multiple projects or programs of work, driving them from brief to completion on time, to budget and aligned with overall account priorities
  • Demonstrate sound financial acumen and knowledge of project management processes to address client needs and deliver projects successfully
  • Lead client teleconferences, build trusting and influential relationships with key clients and procurement teams, in addition to a wide range of external experts
  • Contribute to account growth and new business development proposals and activities, to secure new business within existing and new accounts
  • Provide mentoring and on-the-job training to other team members, as required

Key Competencies:

  • High level of drive, self-motivation and initiative
  • Close attention to detail
  • Ability to problem-solve effectively and make decisions
  • Highly organised and proactive
  • Great team player with the ability to work autonomously in a fast-paced environment
  • High level of commercial acumen, enabling active contribution to account growth and business development
  • Ability to motivate, lead by example, train, mentor, develop and share best practice
  • Ability to accept and act upon constructive feedback

Skills/Experience:

  • Effective financial and project management
  • Management of large programs of work
  • Excellent communication and interpersonal skills
  • Leadership, training and mentoring skills

Qualifications:

Degree level or equivalent (desirable)

Interested in applying?

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    We look forward to hearing from you!

    Adelphi Communications UK

    Adelphi Mill, Grimshaw Lane,
    Bollington, Macclesfield SK10 5JB, UK
    T. +44/0 1625 575 500

    Adelphi Communications – New York

    33 Irving Place,
    New York, NY 10003, USA
    T. +1/0 917-606-5205

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    Please get in touch to find out more about our services, and how we build long-term partnerships with our clients.

    For further information about other Adelphi companies please see the Adelphi Group website.