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Client Services Operations Manager

Client Services Operations Manager
May 29, 2019 Adelphi Communications

Client Services Operations Manager

Note: to apply for this position please complete and submit the online form at the foot of this post, remembering to upload your CV and covering letter when prompted.

The Position

Client Services Operations Manager

The Opportunity

We are seeking an enthusiastic, medical communications agency-skilled Client Services Operations Manager with the ability to support in the management of our Client Services team, lead the delivery and management of varied programmes of work, and be involved in the continuous improvement of our project delivery operations. This is a full-time position based at our Global head office in Cheshire, where you would play a key role in a client account team, working closely with the account Programme Director to develop innovative solutions to address client challenges. We will consider applicants looking for a hybrid office/home working or home-based position.

Adelphi Communications is a leading global agency providing comprehensive and innovative medical communication solutions to the healthcare industry. Our ethos − TOGETHER WE CAN − speaks to the importance we place on the relationships we build with our valued clients, with other key experts in science and medicine, and within our own staff teams.

Our business efforts focus on five principal disciplines

through which we channel our passion for simply and effectively commanding and communicating highly complex concepts across an impressive range of therapeutic areas. This gives us a compelling approach to developing creative and inspiring solutions to the complex strategic challenges facing our clients.

Adelphi Communications provides the right setting for professionals who want to make a difference, with a vibrant and sociable team environment, intensive on-the-job coaching and a programme of targeted training, supplemented by an excellent benefits package. This includes a competitive base salary, generous pension and private health insurance, as well as company bonus and free on-site gym membership.

Key Accountabilities:

  • Support management across the Client Services Team; deputising for senior managers, as required
  • Provide training and development support to the Client Services team, including taking responsibility for the line management of some team members
  • Play a key role in the continuous improvement of project delivery operations
  • Manage high quality medical communications projects through excellent client service
  • Be responsible for the management and delivery of high level and complex programmes of work

Key Competencies:

  • Great team player with the ability to work autonomously in a fast-paced environment
  • High level of commercial acumen, management and judgement
  • Proven line/performance management
  • Ability to motivate, lead by example, train, mentor, develop and share best practice
  • High level of drive, self-motivation and initiative
  • Close attention to detail
  • Ability to problem-solve effectively and make decisions
  • Highly organised and proactive
  • Ability to accept and act upon constructive feedback

Core Skills/Experience:

  • Relevant client services experience in a medical communications agency
  • Proven experience in the development/mentoring/coaching of junior colleagues
  • Extensive knowledge of the pharmaceutical industry
  • Client focus
  • Management of large programmes of work
  • Business growth mindset
  • Excellent communication and interpersonal skills
  • Leadership, training and mentoring skills


Degree level or equivalent (desirable)

Interested in applying?

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    Adelphi Communications UK

    Adelphi Mill, Grimshaw Lane,
    Bollington, Macclesfield SK10 5JB, UK
    T. +44/0 1625 575 500

    Adelphi Communications – New York

    33 Irving Place,
    New York, NY 10003, USA
    T. +1/0 917-606-5205

    Adelphi Communications – Boston

    290 Congress Street,
    7th Floor, Boston
    MA 02210

    Please get in touch to find out more about our services, and how we build long-term partnerships with our clients.

    For further information about other Adelphi companies please see the Adelphi Group website.